Track Your Order

After your order is dispatched, we email the available tracking number and carrier link to the email address used at checkout. The tracking record identifies the carrier and any last-mile partner actually assigned to the parcel.

Use the dispatch email

Open the tracking link in your dispatch email for the current parcel status. The first scan may not appear immediately while the parcel is transferred between systems.

Tracking has not updated

If tracking has not updated for five consecutive business days, or the parcel has not arrived by the end of the estimate shown for your order, email contact@halsworthhayes.shop. Include your order number and the tracking number. We aim to respond within one business day, Monday to Friday.

No dispatch email

Check the spam or junk folder for an email from Halsworth & Hayes. If you still cannot find it, contact us with the order number and the email address used at checkout. For security, do not publish order or contact details on social media.

Read our Shipping & Delivery Policy for delivery, delay, loss and failed-delivery information.